| How do I book a shipment? To book a transport a work order must be completed and to guarantee the transport a $100.00 per dog deposit must be provided. A work order includes name, city and phone number of shipper and receiver. Number of dog(s), size, weight, breed and color. Final pricing will be determined based on distance of transport, size of dog and location of pick up and drop off. All Shipping rates are flat rates. Multiple dog discounts do apply. Call for pricing. What does it cost to ship a dog? To determine shipping costs you must call David and he will provide you with a quote. All quotes are flat rates with no additional fees involved. We have not raised our rates for three years but our cost of doing business, fuel and expenses has gone up. In order to provide you with competitive rates all quotes are based on interstate too interstate. Door to Door is more expensive and we have found over the years that most people would prefer to save the money and drive a few miles to meet us at an interstate exit closest to their house. We have also found that door to door is a hassle for people that work for a living. Most people are not home during the day and find it easier to meet near their place of work of close to the interstate or major 4 lane highway. Do you coordinate around our work, vacation and holiday schedule for transports? We are like UPS or FED EX and it is very difficult to work around someones work schedule for pick up and deliveries. You will have to provide a backup plan if you are unavailable during a pick up or drop off. We have tried to work around work schedules, vacations and holiday plans in the past but have found it impossible to coordinate. Have a friend or relative on standby in the event that you cannot make the pick up or drop off. We provide a minimum 24 hour notice on meeting Clients. We also have our daily schedule posted on our site. ROUTE. Where do we meet for the drop off or pick up and do you provide door to door? Pick up and drop offs are usually arranged at interstate exits or off of a major 4 lane highway closest to your house or business. Usually the meeting place is a fast food restaurant, truck stop or gas station. This allows us to keep our rates competitive so that you save money. Also gives us an opportunity to let dogs out to use the bathroom thus cutting down on multiple stops. This also cuts down on the time your dog spends in our van. Most people are more concerned about how long will it take to transport the dog than door to door. We pride ourselves on quick turnaround on deliveries. If we went door to door on every pick up and delivery then that process would add one day to every three days we are on the road. Our guarantee is that we will meet you at a location closer than your local airport thus saving you time and money . We can provide door to door for the disabled, shut ins or emergency situations or private transports if requested. Most of our customers volunteer to meet us to help us out anyway. We learned that communication is very important and we normally call or text numerous times to update the route and schedule. We also update our schedule on our web site daily. ROUTE You will find that we are easy to get in touch with while on the road. NOTE: We pride ourself of being on time. Delivery and Pick Up times are not guaranteed until 24 hours before the appointment. Weather, Highway Construction, Accidents and other delays occur and may alter a schedule. Dog Transport is not an exact science. We do provide a rough 7 or so day schedule but normally it changes due to above conditions. During winter months all bets are off and safety concerns are our top priority. Ice and Snow storms delay all pet transporters. Why should you use ground shipping? As a breeder for 25 years we had used airline shipping but became disenchanted with dealing with heat restrictions, cold restrictions, cancellations and discrimination. In 2002 we began using ground shipping and found it to be a much easier less traumatic on the pet and less hassle. For us ground shipping is a much better alternative. In some situations airline shipping may be your best option. Our position has always been that ground shipping is an alternative to airline shipping. Are you a coast to coast transporter? No Coast to Coast at this time Do I need a crate or do you provide crates? One of the advantages to ground shipping is that you do not need to buy a crate. Crates now cost from $30 - $100. We provide the crates in our van. Note: You do not receive a crate when the delivery is made. Our crates are of the highest quality and are disinfected after each use. If my puppy of dog dies in transport will you cover the damages? Cajun Pet Express provides up to $1200.00 insurance police free of charge for injury, death lost or stolen sustained during our care due to negligence. Note: We have never had a puppy or dog die while in our transport due to our negligence, although it is possible death may occur but highly unlikely. Death from pre-existing health conditions are not covered. See InsuranceWe take the utmost care for your dog. We treat your animal as if it was our own! We have 6 years of injury and accident free experience shipping dogs to back up our disclaimer. How long does it take to transport my dog? It depends on the route. We start our route in the New Orleans area. The national average for a transport, according to the U.S.D.A., is 3.5 days. Our goal is to keep your pup or dog in our care as minimal as possible. Our average transport takes 1 to 5 days. Some transports may take up to 5.5 days and in very rare cased 7 days. All parties involved will be informed prior to shipping arrangements as to the approximate length of shipping time before any final agreement is made. Normally we will not take on a job if we know in advance it will take more that 7 days while other companies will. Health Certificate and Rabies Tags? While a health certificate does not guarantee that an animal is 100% healthy or free from infectious diseases, it does provide some benefits for not only the shipper but also the receiver of the pet. A licensed veterinarian will not issue a health certificate on an animal that is sick or unhealthy or has been used for fighting. This protects the buyer from getting stuck with a sick pet. It also protects the shipper from boarding a pet that may infect other pets in the van. A health certificate also provides clues as to why and when a puppy may have contracted a disease. And lastly health certificates are required for ground shippers by State regulations if a pet is shipped across states lines. Do you board dogs at your facility? We do not board dogs at our Facility. TERMS AND CONDITIONS |
